Star Central
Understanding HOS Measures May Help Meet or Exceed Care Expectations
Aug 7, 2025
Each year, CMS contacts a random sample of Medicare Advantage plan members for its Health Outcomes Survey (HOS) for feedback on experiences with providers and health plans. For 2025, surveys began mailing July 21. Some of your patients may receive a survey.
New CMS Star Measures Targeting High-Risk Medication Combinations
May 7, 2025
CMS established new medication-related quality measures for the 2025 measurement year. Read on to learn more about the measures to better support patients taking these types of medications. Note that once members are noncompliant for these measures, they cannot be made compliant for the rest of the year.
Ways to Help Improve Medication Adherence Through Long-Term Supplies and Home Delivery
Mar 2024
You can help improve medication adherence for your Peoples Health patients by prescribing long-term medication fills, as appropriate, and encouraging patients to fill these prescriptions through home delivery.
Improving Antidepressant Medication Management Through Care Coordination
Nov 2023
The symptoms of major depressive disorder can be successfully treated with antidepressant therapies, but ensuring patient adherence to the medication is key, as is establishing bidirectional coordination of care on the patient’s behalf between the primary care provider and the treating behavioral health provider.
Help Patients Take Preventive Steps: Order Colorectal Cancer Screenings
July 2024
According to the Centers for Disease Control and Prevention, colorectal cancer is the fourth most common cancer in men and women in the U.S. We’re sending postcards and emails next month to targeted Peoples Health members recommending colorectal cancer screenings.
Osteoporosis Management in Women Who Had a Fracture
Aug 2023
Female patients ages 67 to 85 who sustained a fracture (except of the finger, toe, face or skull) should have a bone mineral density (BMD) test performed or be prescribed a drug to treat or prevent osteoporosis within six months of the fracture.
Osteoporosis is a bone disease characterized by low bone mass, which leads to bone fragility and increased susceptibility to fractures of the hip, spine and wrist.
Strategies and Tips to Increase Patient Satisfaction
June 2023
Improving patient access to care means supporting patients in navigating their health care and removing obstacles.
Peoples Health Activities Address Patient Need
June 2023
Effective health care coordination between care providers helps ensure that patients receive safe, high-quality care, and it improves patients’ overall experience.
To help you coordinate care so your Peoples Health patients can live healthier lives, we monitor continuity and coordination of medical care for our plan members across settings or transitions of care.
CAHPS/HOS Best Practices
Feb 2022
CMS’ annual Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey mails in March to a random selection of Medicare beneficiaries and the Health Outcomes Survey (HOS) mails in the fall. These surveys help provide feedback on patients’ experiences with your office and with us.
Understanding How Patients Perceive Access to Care
Aug 2022
Allowing patients to make appointments and receive care in a timely manner is one way you can develop and maintain a positive health care experience. Pre-visit planning is a great best practice in addressing the measures around access to care that patients comment on for Medicare’s annual patient experience survey. The table below offers tips on ways to address these measures and improve patients’ experiences.
8 Ways to Reduce Patient Wait Times
Jun 2021
Each year in spring, CMS conducts its annual Consumer Assessment of Healthcare Providers and Systems survey, collecting feedback on patients’ experiences with their providers and health plan. Improving the ability to get needed care quickly is a key measure, as well as one of the ways to better serve patients.